Support

How can we help?

Having trouble with the app, or a question that isn't answered here? Write to us using the form at the end of this page.

We reply in English and Polish.

Go to the form

What to include

To help us find the cause faster, please tell us:

Your phone model and system version (Settings → General → About).
The app version (in SkyWindow: Settings → at the very bottom).
What you were doing before the problem appeared.
What happened and what you expected instead.

Please don't send us a photo of your whole boarding pass or the code from it. We don't need them to help you, and they're data you're better off keeping to yourself.

Help on your journey

Common questions

The app doesn't show where the plane is

In the air, GPS can be unreliable and there's no signal. If the app doesn't know the current position, it says so plainly and shows a predicted position instead of making one up. That's intentional.

I can't see any stories during the flight

Stories and recordings download before takeoff, together with the offline pack for your route. If you didn't download them in time, there's no way to get them in the air. Download the pack before you leave home or at the airport.

How do I delete my account and data?

In the app: Settings → Your data. There you'll find "Download your data" and "Delete account". After you submit the request, you have 7 days to cancel it. You don't need to email us.

Subscription and payments

You buy SkyWindow Plus through the App Store. Managing the subscription, changing your plan and canceling all happen on Apple's side: system Settings → your name → Subscriptions. Refunds for App Store purchases are handled by Apple, not by us.

Before you fly

Requirements

An iPhone with iOS 26 or later, or an iPad with iPadOS 26 or later. The Apple Watch app requires watchOS 26 or later.

iPhone / iOS 26+
iPad / iPadOS 26+
Apple Watch / watchOS 26+

Content and chat

Reporting content or another user's behavior

Every message and shared place in the app has a report option. Reports go to review. If it's urgent, write to us using the form below.

Go to the form

Get in touch

How to reach us

We reply in English and Polish.